Patient Experience Coordinator

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

The University of Florida Jacksonville Physicians, Inc. is looking for a Patient Experience Coordinator to implement and coordinate patient experience initiatives across ambulatory practices. The role involves supporting patient experience programs, onboarding, data reporting, and administration.

The ideal candidate will have 2-4 years of relevant experience in healthcare operations, proficiency in Microsoft Office, and strong organizational skills. They will work collaboratively to enhance patient experience and organizational culture.

Qualifications

• 2-4 years of experience in healthcare operations or patient experience.
• Intermediate proficiency in Microsoft Office applications.
• Strong organizational and time-management skills.

Responsibilities

• Coordinate patient experience initiatives and projects in ambulatory practices.
• Support onboarding and training logistics for employees and providers.
• Assist with data collection, report preparation, and monitoring patient experience metrics.

Skills

Organizational skills

Communication skills

Attention to detail

Data organization

Education

Bachelor's degree in healthcare administration or related field

Tools

Microsoft Office (Outlook, Excel, PowerPoint, Word, Teams)

Job description

Overview

The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices. This position serves as an operational resource for patient experience programs, onboarding and educational activities, recognition initiatives, survey administration, data reporting, and departmental communications. The coordinator collaborates with clinical and operational teams to support service excellence efforts and enhance patient experience across the organization.

Responsibilities

• Patient Experience Program Coordination: coordinates patient experience initiatives, projects, and resources across ambulatory practices; tracks deliverables, facilitates communication, and supports implementation of departmental programs and initiatives.
• Onboarding and Education Support: supports patient experience onboarding and educational activities for employees, providers, and leaders; coordinates training logistics, presents patient experience information during orientation programs, and maintains educational materials and resources.
• Data, Reporting, and Technology Support: assists with data collection, report preparation, dashboard maintenance, user access management, and support of patient experience technology platforms; monitors routine patient experience metrics and escalates trends, concerns, or opportunities for leadership review.
• Recognition, Events, and Communications: coordinates recognition programs, engagement activities, events, and communications that support patient experience initiatives and organizational culture.
• Administrative and Operational Support: provides administrative support through meeting coordination, agenda preparation, documentation, action‑item tracking, and management of departmental resources and communications.
• Travel up to 25%.
• Additional duties may vary and be assigned as necessary.

Qualifications

• Experience
• 2-4 years of experience in healthcare operations, patient experience, customer service, training, education, project coordination, or a related field.
• Intermediate proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, Word, and Teams.
• Preferred Qualifications
• 1-3 years in a hospital or healthcare system, preferably in an ambulatory setting.
• Experience supporting survey platforms, reporting tools, learning management systems, or engagement programs.
• Education
• Bachelor's degree in healthcare administration, public health, business administration, or a related field required; 3-5 years of relevant experience may be accepted in lieu of a bachelor’s degree.

Abilities

• Strong organizational and time‑management skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Ability to work collaboratively with providers, leaders, staff, and interdisciplinary teams.
• Ability to collect, organize, and prepare data and reports for leadership review.
• Ability to present information to small groups and facilitate onboarding and orientation activities.
• Knowledge of healthcare operations, patient experience principles, customer service, or service‑excellence concepts preferred.

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE.