Patient Experience & Outreach Coordinator

Akido Labs; Los Angeles, New York (CA, NY, RI); On-site; CAD 54,000 - 65,000; Full time

Job summary

Akido Labs is expanding its Patient Relations team across regions to enhance patient experience and organizational growth. The Patient Relations Liaison supports the Operations Manager with strategic growth, community outreach, and marketing initiatives.

The role requires strong interpersonal and communication skills, a passion for improving patient access, and the ability to manage multiple priorities in a healthcare setting. HIPAA compliance is essential.

Qualifications

• Minimum of two years of experience in patient relations or related healthcare role.
• Knowledge of HIPAA regulations and healthcare compliance requirements.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Support Operations Manager of Patient Relations with regional growth and marketing efforts.
• Represent the organization at community outreach events and health fairs.
• Assist with patient engagement initiatives and reputation management.
• Gather patient feedback and testimonials for service improvement.
• Collaborate with clinic operations to improve patient access and communication.
• Monitor online patient feedback and escalate concerns as appropriate.
• Support regulatory audits and documentation reviews related to grievances.
• Participate in cross-functional projects focused on patient experience.

Skills

Verbal communication

Written communication

Customer service

Conflict resolution

Relationship building

Organizational skills

Multitasking

HIPAA compliance knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Healthcare information systems

Job description

Akido Labs is expanding its Patient Relations team across regions to enhance patient experience and organizational growth. The Patient Relations Liaison supports the Operations Manager with strategic growth, community outreach, and marketing initiatives.

The role requires strong interpersonal and communication skills, a passion for improving patient access, and the ability to manage multiple priorities in a healthcare setting. HIPAA compliance is essential.