Patient Experience & Community Engagement Liaison

Akido Labs; Ontario (CA); On-site; USD 39,000 - 47,000; Full time

Job summary

Akido Labs is seeking a Patient Relations Liaison to support the Operations Manager of Patient Relations across two regions. You will drive community outreach, patient engagement, and marketing initiatives to boost satisfaction, access to care, and organizational visibility.

The ideal candidate has strong interpersonal skills, customer service expertise, and a passion for improving patient experiences and organizational growth.

Qualifications

• Minimum 2 years experience in patient relations or related healthcare role.
• Knowledge of HIPAA and healthcare compliance requirements.
• Excellent verbal and written communication skills.

Responsibilities

• Support regional growth and marketing efforts.
• Represent Akido at community outreach events and health fairs.
• Assist with gathering patient feedback and testimonials to improve services.
• Coordinate patient access and communications across regions.
• Maintain confidentiality and compliance with HIPAA policies.

Skills

Communication skills

Problem-solving

Organization

Microsoft Office

Healthcare IT

Education

High School Diploma or equivalent

Job description

Akido Labs is seeking a Patient Relations Liaison to support the Operations Manager of Patient Relations across two regions. You will drive community outreach, patient engagement, and marketing initiatives to boost satisfaction, access to care, and organizational visibility.

The ideal candidate has strong interpersonal skills, customer service expertise, and a passion for improving patient experiences and organizational growth.