Patient Experience & Office Operations Coordinator

Tenet Healthcare; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid time off

Education opportunities

HSAs/FSAs

Employee assistance program

Pet insurance

Legal insurance

Long term care

Job summary

The Palm Beach Health Network Physician Group (PBHN), also known as Tenet Florida Physician Services (TFPS), seeks a Medical Office Coordinator to greet patients, manage scheduling, verify insurance, and support daily physician office operations. The role emphasizes accuracy in demographics, referrals, and charge processing.

Ideal candidates will have a High School Diploma or GED, 5 years in a physician practice, and EMR/EHR experience (NextGen or Athena). Proficiency in Word/Outlook is required.

Qualifications

• High School Diploma/GED required.
• 5 years Physician Practice experience preferred.
• Completion of Medical Office Assistant program preferred.
• Healthcare management/administration certification preferred.
• EMR/EHR experience preferred (NextGen or Athena).
• Proficiency in Windows with Word, Outlook and Internet.

Responsibilities

• Greet patients, answer phones and schedule appointments.
• Collect accurate patient demographics.
• Verify insurance and perform referral processing.
• Handle charge entry and patient balance processing; reconcile charges/payments daily.
• Maintain medical records and assist with scheduling for physicians and staff.
• Provide courteous, knowledgeable service and assist callers face-to-face as needed.
• Coordinate daily operations of the physician office including front desk duties and supplies ordering.

Skills

Customer service

Phone etiquette

Data entry

Communication

Multitasking

Education

High School Diploma/GED

5 years Physician Practice experience

Medical Office Assistant program

Healthcare management/administration certification

EMR/EHR experience (NextGen/Athena)

Windows environment proficiency (Word/Outlook/Internet)

Tools

EMR/EHR

NextGen

Athena

Microsoft Word

Outlook

Job description

The Palm Beach Health Network Physician Group (PBHN), also known as Tenet Florida Physician Services (TFPS), seeks a Medical Office Coordinator to greet patients, manage scheduling, verify insurance, and support daily physician office operations. The role emphasizes accuracy in demographics, referrals, and charge processing.

Ideal candidates will have a High School Diploma or GED, 5 years in a physician practice, and EMR/EHR experience (NextGen or Athena). Proficiency in Word/Outlook is required.