Patient Experience & Office Coordinator

Beth Israel Lahey Health; Exeter (NH); On-site; USD 24,000 - 36,000; Full time

Job summary

Exeter Hospital, part of Beth Israel Lahey Health, seeks a front desk professional to deliver excellent patient service and perform administrative tasks including phones, medical records, data entry, billing and scheduling.

Competitive pay and comprehensive benefits begin on day 1, with influenza vaccination required for all staff, and opportunities for growth across the BILH system in a Magnet-recognized, patient-centered environment in Exeter, NH.

Qualifications

• High school diploma or equivalent.
• 1 year experience.
• 1-3 years experience in a customer service environment.

Responsibilities

• Greet/check-in/check-out patients; schedule appointments.
• Arrange patient referrals with physician direction as needed.
• Review mail, distribute interoffice/external mail; order supplies.
• Handle collections and assist billing with charges and AR; participate in collections.
• Operate department software for date entry of patient information (vaccines, test results).
• Create/maintain filing; respond to records requests; scan EMR records; retrieve files.
• Assist with provider scheduling at clinic and off-site locations; generate/maintain reports using company software and Excel.
• Provide other duties to enhance overall operation.

Skills

Customer service

Front desk

Scheduling

Data entry

Education

High school diploma or equivalent

Tools

Excel

Job description

Exeter Hospital, part of Beth Israel Lahey Health, seeks a front desk professional to deliver excellent patient service and perform administrative tasks including phones, medical records, data entry, billing and scheduling.

Competitive pay and comprehensive benefits begin on day 1, with influenza vaccination required for all staff, and opportunities for growth across the BILH system in a Magnet-recognized, patient-centered environment in Exeter, NH.