Patient Experience Navigator & Care Advocate

2300 Montefiore Nyack Hospital; Joliet (IL); On-site; USD 39,000 - 50,000; Full time

Job summary

Montefiore Nyack Hospital seeks a Patient Experience Representative to improve the patient and family experience under the Manager of Patient Experience. The role includes acting as a navigator and advocate, supporting service recovery, and helping patients access the patient portal.

Strong communication and professional appearance are essential. A high school diploma is required, with a Bachelor's degree preferred; CALM training is required every two years; prior hospital customer service

Qualifications

• HS Diploma required; Bachelor's degree preferred.
• Experience in customer service in a hospital or medical practice setting preferred.
• Must attend CALM training in-house every 2 years.
• Excellent written and communication skills; professional appearance.

Responsibilities

• Enhance the hospital experience for patients and families.
• Serve as navigator and advocate for patients; support service recovery.
• Engage patients in self-care and assist with logging onto the portal.
• Interact with patients and families to facilitate engagement in care.

Skills

Customer Service

Education

HS Diploma

Bachelor's Degree preferred

Job description

Montefiore Nyack Hospital seeks a Patient Experience Representative to improve the patient and family experience under the Manager of Patient Experience. The role includes acting as a navigator and advocate, supporting service recovery, and helping patients access the patient portal.

Strong communication and professional appearance are essential. A high school diploma is required, with a Bachelor's degree preferred; CALM training is required every two years; prior hospital customer service