Patient Experience Navigator

Rhode Island Medical Society; Rhode Island; On-site; USD 42,000 - 56,000; Full time

Job summary

Ortho Rhode Island is seeking a Patient Navigator to join our team, serving as an elevated Medical Assistant and care coordinator. You will support physicians with patient care tasks while managing scheduling, documentation, and referrals.

The role requires excellent organization, communication skills, and proficiency with EMR systems, HIPAA and OSHA guidelines, as you help patients access care and navigate our orthopedic services.

Qualifications

• Clinical experience as Medical Assistant or equivalent
• Strong organizational and communication skills
• Ability to work in a hybrid clinical/administrative role

Responsibilities

• Drive clinic processes with the physician and team
• Room patients, obtain vitals, document histories, and prepare for exams
• Assist providers with clinical procedures and exams
• Provide patient education regarding care instructions and follow-up
• Maintain cleanliness, stock supplies, and prepare exam rooms
• Follow HIPAA/OSHA protocols
• Proficient in EMR software
• Lead clinic operations as part of the physician's team
• Greet patients, answer messages, respond to inquiries
• Schedule appointments, coordinate referrals, and follow-up
• Obtain insurance authorizations and verify coverage
• Manage patient records and documentation in EMR
• Support care coordination and communication with providers
• Track patient progress and navigate external resources
• Manage FMLA/DOL paperwork and RX inquiries
• Perform other duties as assigned

Job description

Ortho Rhode Island is seeking a Patient Navigator to join our team, serving as an elevated Medical Assistant and care coordinator. You will support physicians with patient care tasks while managing scheduling, documentation, and referrals.

The role requires excellent organization, communication skills, and proficiency with EMR systems, HIPAA and OSHA guidelines, as you help patients access care and navigate our orthopedic services.