Patient Experience Navigator

UPMC; Lititz (Lancaster County); On-site; USD 34,000 - 48,000; Full time

Job summary

UPMC is seeking a Patient Services Representative to welcome patients, educate them on financial responsibilities, and collect payments at the point of service. The role includes updating demographics and insurance information, guiding patients through self-arrival tech or desk check-in, and connecting them with financial advocacy resources as needed.

The ideal candidate will have a high school diploma, experience in medical billing or customer service, and familiarity with health records

Qualifications

• Completion of high school graduate or equivalent is required.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check‑in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patient to resources to schedule for ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provides follow-up to unresolved patient questions or needs to ensure continuity of care.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

UPMC is seeking a Patient Services Representative to welcome patients, educate them on financial responsibilities, and collect payments at the point of service. The role includes updating demographics and insurance information, guiding patients through self-arrival tech or desk check-in, and connecting them with financial advocacy resources as needed.

The ideal candidate will have a high school diploma, experience in medical billing or customer service, and familiarity with health records