Patient Experience Manager 3

Sodexo; Neptune City (NJ); On-site; USD 95,000 - 123,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Matching

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo is seeking a Patient Experience Manager 3 to lead daily operations for our food team at HMH Jersey Shore Medical Center in Neptune City, New Jersey. The role focuses on advancing patient-centered care, service excellence, and continuous quality improvement across the healthcare enterprise.

You will round with patients, collaborate with nursing and clinical leaders, monitor KPIs, conduct staff coaching, and drive safety and exceptional care.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 3 years of related experience in patient experience roles.
• Experience with patient satisfaction tools and feedback systems.

Responsibilities

• Lead patient experience initiatives and service excellence across the healthcare enterprise.
• Round with patients to gather experience data and coordinate with clinical teams.
• Monitor KPIs, conduct staff audits, and coach teams on safety and quality.
• Drive improvements using data-driven insights and cross-functional collaboration.

Skills

Patient experience improvements

Healthcare environment knowledge

Communication and leadership

Data analysis of patient feedback

Staff coaching

Education

Bachelor’s degree or equivalent experience

Job description

Sodexo is seeking a Patient Experience Manager 3 to lead daily operations for our food team at HMH Jersey Shore Medical Center located in Neptune City, New Jersey.

Jersey Shore Medical Center operates with approximately 700 beds, serving as a major regional academic medical center. Specific recent data indicates it has 628 staffed beds and includes an 88-bed children's hospital (K. Hovnanian Children's Hospital.

About the job

Lead initiatives that advance patient-centered care, service excellence, and continuous quality improvement across the healthcare enterprise. Round with patients to gather experience data, collaborate with nursing, clinical teams, and service line leaders, and implement patient-focused solutions. Monitor key performance metrics, conduct staff audits, provide coaching, and foster a culture of safety, responsiveness, and exceptional care.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range:

$94860 per year - $122760 per year

Incentive Eligibility:

Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What’s in it for you

• Shape patient and family experience in a highly visible role.

• Collaborate with nursing, support services, clinical leaders, and experience teams.

• Participate in patient rounding, service audits, staff training, and quality improvement initiatives.

• Influence organizational culture through service excellence and safety leadership.

• Analyze patient satisfaction trends and drive measurable improvements.

• Engage in relationship-building across the hospital network.

• Contribute to meaningful initiatives that improve care and patient experience outcomes.

What you’ll bring

• Experience driving patient experience or customer service improvements within a large, complex healthcare environment.

• Knowledge of patient satisfaction survey tools, feedback systems, and experience-related data analysis.

• Communication and listening skills, with confidence in representing the organization professionally.

• Leadership presence that inspires teams and promotes collaboration.

• High ethical standards, integrity, and follow-through in all responsibilities.

• Skills in collecting, organizing, and trending patient feedback to inform actionable plans.

• Experience conducting staff rounding, performance audits, and service‑based coaching.

• Commitment to safety behaviors, including incident reporting and operational safety compliance.

• Organizational, self‑directed, and detail‑oriented approach to daily work.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience

• Related Experience: 3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.