Patient Experience Manager 3

Sodexo; Des Moines (IA); On-site; USD 86,000 - 112,000; Full time

Benefits offered by this job

Medical, Dental, Vision care and Welln

401(k) Plan with Matching Contributi

Paid Time Off and Company Holidays

Career Growth Opportunities and Tu2019

Tuition Reimbursement

Job summary

Sodexo in Des Moines, IA is seeking a Patient Experience Manager 3 to lead patient-centered care across hospital Food and Environmental Services, driving service excellence and quality improvement.

You will round with patients, collaborate with clinical leaders, monitor metrics, and mentor staff across multiple facilities; travel to hospitals as needed with incentive eligibility.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years experience in patient experience in healthcare.
• Experience with patient satisfaction surveys and data analysis.

Responsibilities

• Lead initiatives advancing patient-centered care and service excellence.
• Round with patients to gather experience data and implement solutions.
• Monitor KPIs, conduct staff audits, and coach teams.
• Travel to each hospital as needed.

Skills

Patient experience

Healthcare environment

Team leadership

Data analysis

Education

Bachelor's degree or equivalent experience

3 years experience in patient experience in healthcare

Tools

Survey tools

Job description

Sodexo is seeking a Patient Experience Manager 3 for Unity Point Healthcare in the Des Moines, IA area. The Patient Experience Manager will direct and oversee customer experience related to Food and Environmental Services throughout all hospitals.

This strategic leader will drive overall patient experience and process improvement while mentoring and developing others. Travel is required to each hospital as needed.

About the job

Lead initiatives that advance patient-centered care, service excellence, and continuous quality improvement across the healthcare enterprise. Round with patients to gather experience data, collaborate with nursing, clinical teams, and service line leaders, and implement patient-focused solutions. Monitor key performance metrics, conduct staff audits, provide coaching, and foster a culture of safety, responsiveness, and exceptional care.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range:

$86275 per year - $111650 per year

Incentive Eligibility:

Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What’s in it for you

• Shape patient and family experience in a highly visible role.
• Collaborate with nursing, support services, clinical leaders, and experience teams.
• Participate in patient rounding, service audits, staff training, and quality improvement initiatives.
• Influence organizational culture through service excellence and safety leadership.
• Analyze patient satisfaction trends and drive measurable improvements.
• Engage in relationship-building across the hospital network.
• Contribute to meaningful initiatives that improve care and patient experience outcomes.

What you’ll bring

• Experience driving patient experience or customer service improvements within a large, complex healthcare environment.
• Knowledge of patient satisfaction survey tools, feedback systems, and experience-related data analysis.
• Communication and listening skills, with confidence in representing the organization professionally.
• Leadership presence that inspires teams and promotes collaboration.
• High ethical standards, integrity, and follow-through in all responsibilities.
• Skills in collecting, organizing, and trending patient feedback to inform actionable plans.
• Experience conducting staff rounding, performance audits, and service-based coaching.
• Commitment to safety behaviors, including incident reporting and operational safety compliance.
• Organizational, self-directed, and detail-oriented approach to daily work.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Related Experience: 3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.