Patient Experience Liaison - Part-Time Rehab Services

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 25,000 - 34,000; Part time

Job summary

Northwestern Medicine is seeking a Patient Liaison for Rehab Services in Bronzeville on a 20-hour-per-week, day-shift basis. The role focuses on enhancing the patient experience, coordinating schedules, and serving as a resource to patients and staff.

Responsibilities include managing provider and room usage, coordinating care, communicating with patients and clinicians, and supporting the Practice Manager with data collection. Prior healthcare and customer service experience are preferred.

Qualifications

• 2 years healthcare experience.
• Experience in a customer service role.
• High School Diploma or GED

Responsibilities

• Manages schedules to optimize resources including providers, rooms and equipment.
• Performs schedule maintenance and coordinates care alternatives for patients.
• Communicates with patients and clinical staff to ensure adherence to treatment plans.
• Assists Practice Manager with data collection and analysis of physician productivity and resource use.
• Facilitates resolution of billing issues and obtains pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates appointments.

Job description

Northwestern Medicine is seeking a Patient Liaison for Rehab Services in Bronzeville on a 20-hour-per-week, day-shift basis. The role focuses on enhancing the patient experience, coordinating schedules, and serving as a resource to patients and staff.

Responsibilities include managing provider and room usage, coordinating care, communicating with patients and clinicians, and supporting the Practice Manager with data collection. Prior healthcare and customer service experience are preferred.