Emergency Department Patient Experience Liaison

Hackensack Meridian Health Inc.; Neptune Township (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

Hackensack Meridian Health Inc. is looking for an ED Hospitality Partner in Neptune Township, New Jersey. This role involves serving as a key liaison within the Emergency Department, maintaining a clean and welcoming environment, and ensuring patient satisfaction by supporting various services. The ideal candidate will have strong customer service and communication skills, as well as the ability to build close relationships with clinical staff. Responsibilities include monitoring meal services and tidying up the ED areas to enhance patient experiences.

Qualifications

• Strong focus on customer service and communication skills.
• Ability to develop relationships with clinical staff.
• Demonstration of professionalism and empathy.

Responsibilities

• Serve as a representative of multiple departments in the ED.
• Maintain a clean and welcoming environment in waiting areas.
• Monitor and serve meals to patients in the Emergency Department.
• Interview patients to ensure satisfaction with services.
• Police areas inside the ED and restock supplies as needed.

Job description

Hackensack Meridian Health Inc. is looking for an ED Hospitality Partner in Neptune Township, New Jersey. This role involves serving as a key liaison within the Emergency Department, maintaining a clean and welcoming environment, and ensuring patient satisfaction by supporting various services. The ideal candidate will have strong customer service and communication skills, as well as the ability to build close relationships with clinical staff. Responsibilities include monitoring meal services and tidying up the ED areas to enhance patient experiences.