Patient Experience Lead - Healthcare Satisfaction & Growth

Compass Group USA; Torrington (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare is seeking a Patient Experience Manager to coordinate patient experience activities across CT locations, including Bridgeport and Torrington. You will monitor satisfaction initiatives, manage surveys, and collaborate with hospital teams to ensure client retention and regulatory compliance.

The role requires strong coaching, organizational skills, and proficiency with the Windows Office suite.

Qualifications

• HS diploma/GED or equivalent; 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Good coaching and on the job training skills.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Tracks financial incentives, penalties, and reporting tied to patient satisfaction performance.
• Maintains client satisfaction to ensure account retention.
• Administers client surveys and responds promptly.
• Monitors compliance and progress of patient satisfaction initiatives.
• Develops and monitors patient satisfaction action plans for accounts.
• Participates in hospital committees related to patient satisfaction and operations.
• Ensures compliance with CMS and JCAHO regulations.
• Promotes regional patient satisfaction improvements and marketing wins.
• Partners with on-site management to reach operational goals.
• Prepares and presents patient satisfaction reports.

Skills

Coaching

Organizational skills

multitask

Office software

Education

HS diploma/GED

4 year degree preferred

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Crothall Healthcare is seeking a Patient Experience Manager to coordinate patient experience activities across CT locations, including Bridgeport and Torrington. You will monitor satisfaction initiatives, manage surveys, and collaborate with hospital teams to ensure client retention and regulatory compliance.

The role requires strong coaching, organizational skills, and proficiency with the Windows Office suite.