Patient Experience Leader for Physician Enterprise

Catholic Health Services; Melville (NY); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Generous benefits packages

Tuition assistance

Pension plan

Professional growth culture

Job summary

Catholic Health seeks a Director of Patient Experience to advance a culture of excellence across Catholic Health Physician Partners. You will partner with clinical, operational, and physician leaders to drive measurable improvements in patient perception, engagement, and outcomes.

This role requires executive presence, data fluency, and the ability to translate system strategies into local actions while modeling dignity, empathy, and service excellence.

Qualifications

• Executive Presence and visibility within the hospital leadership.
• Strategic thinking aligning local initiatives with system priorities.
• Data fluency translating complex data into actionable insights.
• Influence and collaboration across disciplines and levels.
• Clear accountability standards for results.
• Culture building fostering respect, compassion, and service excellence.
• Change leadership guiding through ambiguity and sustained behavioral change.

Responsibilities

• Serve as the hospital/facilities executive champion for patient experience.
• Translate system-wide strategy into local, actionable plans.
• Lead culture transformation embedding patient-centered behaviors daily.
• Partner with care setting leaders to integrate experience into priorities.
• Model leadership behaviors reflecting dignity, empathy, and service excellence.
• Lead hospital-level performance related to patient experience metrics (HCAHPS, real-time feedback).
• Present results and improvement strategies to leadership across care settings.

Skills

Executive Presence

Strategic Thinking

Data Fluency

Influence & Collaboration

Accountability Orientation

Culture Builder

Change Leadership

Education

Bachelor's degree

Master's degree in Healthcare Administration, Business, Hospitality, Public Health, or related field

Job description

Catholic Health seeks a Director of Patient Experience to advance a culture of excellence across Catholic Health Physician Partners. You will partner with clinical, operational, and physician leaders to drive measurable improvements in patient perception, engagement, and outcomes.

This role requires executive presence, data fluency, and the ability to translate system strategies into local actions while modeling dignity, empathy, and service excellence.