Patient Experience Manager – Home Health

Cherry Hill Free Clinic, Inc.; Sheldon (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Cherry Hill Free Clinic, Inc. is seeking a Care Experience Manager to drive patient-first care across home health and community services. You will lead experience initiatives, monitor satisfaction, and partner with clinical teams to improve outcomes.

The role emphasizes designing service standards and coaching staff in empathy and effective communication to elevate patient engagement and satisfaction across our mission-driven clinic.

Qualifications

• Strong leadership and collaboration across multidisciplinary teams.
• Excellent communication, coaching, and interpersonal abilities.
• Experience in healthcare or patient experience management preferred.
• Ability to analyze feedback and develop service-improvement strategies.

Responsibilities

• Lead patient experience initiatives to ensure patient-first care across home health and community services.
• Monitor satisfaction metrics and analyze feedback to drive quality improvement.
• Partner with clinical and operations teams to resolve concerns and enhance patient outcomes.
• Design and implement service-excellence standards to elevate care quality.
• Coach staff on communication, empathy, and patient engagement to improve service delivery.

Skills

Leadership

Communication

Healthcare experience

Feedback analysis

Job description

Role: Care Experience Manager

Responsibilities

• Lead patient experience initiatives to ensure exceptional, patient‑first care across home health and community‑based services.
• Monitor satisfaction metrics and analyze feedback to drive continuous quality improvement.
• Partner with clinical and operations teams to resolve concerns and enhance patient outcomes.
• Design and implement service excellence standards to elevate care quality.
• Coach staff on effective communication, empathy, and patient engagement to improve service delivery.

• Lead patient experience initiatives to ensure exceptional, patient‑first care across home health and community‑based services.
• Monitor satisfaction metrics and analyze feedback to drive continuous quality improvement.
• Partner with clinical and operations teams to resolve concerns and enhance patient outcomes.
• Design and implement service excellence standards to elevate care quality.
• Coach staff on effective communication, empathy, and patient engagement to improve service delivery.

Qualifications & Skills

• Strong leadership and collaborative skills to work across multidisciplinary teams.
• Excellent communication, coaching, and interpersonal abilities.
• Experience in healthcare or patient experience management preferred.
• Ability to analyze feedback and develop strategies for service improvement.

This role offers the opportunity to make a meaningful impact on patients' lives within a mission‑driven organization committed to delivering high‑quality care.