Patient Experience Leader — Care Excellence

Personal Touch Home Health Care Services Inc.; Sheldon (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Personal Touch Home Health Care Services Inc. is seeking a Care Experience Manager to lead patient-first experience across home health and community-based services in Sheldon, Iowa.

You will champion service excellence initiatives to improve patient outcomes and satisfaction. Responsibilities include monitoring patient experience metrics, partnering with clinical and operations teams to resolve concerns, designing service excellence standards, coaching staff on compassionate, patient-centered

Qualifications

• Strong patient experience leadership.
• Data-driven problem solving.
• Cross-functional collaboration.
• Coaching and staff development.
• Excellent communication and empathy.

Responsibilities

• Champion service excellence initiatives to improve patient outcomes and satisfaction.
• Monitor and analyze patient experience and satisfaction metrics.
• Partner with clinical and operations teams to resolve patient concerns and drive improvements.
• Design and implement service excellence standards and best practices.
• Coach staff on effective communication, empathy, and patient-centered care.
• Review and act on feedback to support continuous quality improvement.

Skills

Patient experience leadership

Data-driven problem solving

Cross-functional collaboration

Coaching and staff development

Communication and empathy

Job description

Personal Touch Home Health Care Services Inc. is seeking a Care Experience Manager to lead patient-first experience across home health and community-based services in Sheldon, Iowa.

You will champion service excellence initiatives to improve patient outcomes and satisfaction. Responsibilities include monitoring patient experience metrics, partnering with clinical and operations teams to resolve concerns, designing service excellence standards, coaching staff on compassionate, patient-centered