Patient Experience & Hospitality Lead

Hospitality Health ER; Longview (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical coverage with 100% premiums paid

401(k) with company match

Annual bonus opportunities

Paid time off

Supportive team-oriented culture

Job summary

Hospitality Health ER in Longview, Texas, is seeking a Patient Experience & Hospitality Manager to enhance the patient and staff experience in a fast-paced emergency setting. This hands-on role requires someone with a background in hospitality or similar fields who is adaptable and capable of creative problem solving. Responsibilities include supporting patient experiences, engaging with staff, and coordinating events. The position offers comprehensive medical benefits, 401(k) matching, and a team-oriented work culture.

Qualifications

• Experience in hospitality, guest services, or fast-paced people-centered environments.
• Strong problem-solving skills and adaptability in real time.
• High emotional awareness to navigate sensitive situations.

Responsibilities

• Serve as a visible and engaged presence, supporting patient and staff experiences.
• Coordinate internal events and manage logistics.
• Support day-to-day decisions and navigate unexpected situations.

Skills

Creative Problem Solving

Emotional Intelligence

Service Recovery

Hands-On Support

Job description

Hospitality Health ER in Longview, Texas, is seeking a Patient Experience & Hospitality Manager to enhance the patient and staff experience in a fast-paced emergency setting. This hands-on role requires someone with a background in hospitality or similar fields who is adaptable and capable of creative problem solving. Responsibilities include supporting patient experiences, engaging with staff, and coordinating events. The position offers comprehensive medical benefits, 401(k) matching, and a team-oriented work culture.