Patient Experience & Guest Services Lead

Texas Children's; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Texas Children's Hospital is seeking a Guest Services Representative Sr. to bridge information between the Guest Services team and Patient Support Services leadership.

The role anticipates departmental needs through daily work and supports the manager with tracking and documentation completed by GS staff. The position leads administrative tasks, prepares presentations, and oversees inventory levels while contributing to staff morale and recognition.

Qualifications

• H.S. Diploma or GED required.
• Bachelor's degree preferred.
• 2+ years in healthcare or customer service.
• 2 years' translation experience preferred.

Responsibilities

• Maintains the daily functions of the department.
• Trains staff on departmental competencies through direct observation and training material.
• Facilitates special projects that address the needs of patients, families, and visitors across the organization.
• Ensures that any patient and family satisfaction issues and concerns are handled appropriately and timely.
• Provides Hospitality Services and Greeter Services.
• Ensures that issues and concerns raised by patients and their families are reported to leadership effectively and expediently.
• Works with leadership to communicate issues and concerns identified by staff members, volunteers, or family members are resolved immediately.
• Ability to adapt to changes in hospital information, policies, and environment.

Skills

Customer service

Healthcare experience

Translation experience

Education

High School Diploma or GED

Bachelor's degree

Job description

Texas Children's Hospital is seeking a Guest Services Representative Sr. to bridge information between the Guest Services team and Patient Support Services leadership.

The role anticipates departmental needs through daily work and supports the manager with tracking and documentation completed by GS staff. The position leads administrative tasks, prepares presentations, and oversees inventory levels while contributing to staff morale and recognition.