Patient Experience Front Desk Specialist

Thrive Health Smithtown; Village of Westhampton Beach (NY); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

401K

Paid time off

Life Insurance

FSA account

Disability insurance

Identity Theft Insurance

Discount plans

Job summary

Thrive Health Smithtown is seeking a friendly Front Desk Specialist to be the welcoming face of the clinic, handling receptionist and clerical duties, patient check-ins, appointment scheduling, and front-desk coordination. You will deliver high-quality customer service and support to both patients and clinical staff.

In a fast-paced setting in Westhampton Beach, NY, you will manage calls, emails, and front-desk materials, maintain tidy reception area, and ensure a positive first impression while

Qualifications

• Proven experience as a front desk representative, agent, or relevant position.
• Familiarity with office machines (e.g., fax, printer).
• Excellent knowledge of MS Office (Excel and Word).
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Problem-solving skills.
• Customer service orientation.

Responsibilities

• Keep the front desk tidy and presentable with all necessary materials.
• Greet and welcome guests.
• Check patients in/out.
• Set up patient's appointments.
• Answer questions and address complaints.
• Answer all incoming calls and redirect them or keep messages.
• Check, sort, and forward emails.

Skills

Customer service

Communication

Multi-tasking

Organization

Education

High School diploma

Tools

MS Office (Excel/Word)

Google Drive

Fax/Printer

Job description

Thrive Health Smithtown is seeking a friendly Front Desk Specialist to be the welcoming face of the clinic, handling receptionist and clerical duties, patient check-ins, appointment scheduling, and front-desk coordination. You will deliver high-quality customer service and support to both patients and clinical staff.

In a fast-paced setting in Westhampton Beach, NY, you will manage calls, emails, and front-desk materials, maintain tidy reception area, and ensure a positive first impression while