Patient Experience Front Desk Specialist

Carolina Digestive Health Associates PA; Charlotte (NC); On-site; USD 33,000 - 39,000; Full time

Job summary

Carolina Digestive Health Associates PA is seeking a full-time Medical Receptionist for its Pineville office to ensure efficient patient care and a welcoming first impression.

The ideal candidate will be detail-oriented, reliable, and capable of multitasking in a fast-paced clinical environment, handling check-in, billing support, appointment scheduling, and basic patient communications with HIPAA compliance.

Qualifications

• High school diploma or GED required.
• Experience in a medical office preferred.
• Ability to multi-task in a fast-paced environment.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office and EMR software.
• Commitment to HIPAA and patient privacy.

Responsibilities

• Greet patients and check in promptly upon arrival.
• Collect, verify, and scan insurance cards and IDs into the EHR.
• Update patient demographics and insurance details.
• Obtain signatures for forms via iPad or paper as needed.
• Process patient payments and manage outstanding balances.
• Schedule follow-up appointments at checkout and send portal invites.
• Prepare charts for upcoming visits and file pathology reports.
• Reschedule appointments as needed and monitor RightFax.
• Respond to TEAMS and email communications during duty.

Skills

Customer service

Communication

Multitasking

HIPAA knowledge

Attention to detail

Professionalism

Education

High school diploma or GED

Tools

Microsoft Office

EMR software

Job description

Carolina Digestive Health Associates PA is seeking a full-time Medical Receptionist for its Pineville office to ensure efficient patient care and a welcoming first impression.

The ideal candidate will be detail-oriented, reliable, and capable of multitasking in a fast-paced clinical environment, handling check-in, billing support, appointment scheduling, and basic patient communications with HIPAA compliance.