Patient Experience Front Desk Specialist

United Digestive; Athens (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

United Digestive is seeking a Front Desk Associate/Certified Medical Assistant to support physicians and management with clinical and clerical duties. The role includes patient check-in, handling payments, maintaining records, and coordinating referrals in a gastroenterology setting.

Ideal candidate has 2–3 years of clinic experience, familiarity with Greenway, and proficiency in Microsoft Office. This position is full-time and on-site in a fast-paced office environment.

Qualifications

• High School Diploma or GED required; CMA preferred.
• 2-3 years of specialty clinic experience, gastroenterology experience preferred.
• Front Desk Representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.

Responsibilities

• Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed.
• Collects co-payments and outstanding balances.
• Manages patient monies and closes end-of-day batches.
• Ensures patient information is complete and accurate; updates patient profiles.
• Coordinates patient check-in procedure and prepares patient charts for next day visits.
• Maintains clean and orderly waiting area and coordinates patient movement.

Skills

Customer service

HIPAA compliance

Clear communication

Multitasking

Education

High School Diploma or GED

Certified Medical Assistant (preferred)

Tools

Greenway

Microsoft Office

Job description

United Digestive is seeking a Front Desk Associate/Certified Medical Assistant to support physicians and management with clinical and clerical duties. The role includes patient check-in, handling payments, maintaining records, and coordinating referrals in a gastroenterology setting.

Ideal candidate has 2–3 years of clinic experience, familiarity with Greenway, and proficiency in Microsoft Office. This position is full-time and on-site in a fast-paced office environment.