Patient Experience & Front Desk Coordinator

Benchmark Physical Therapy; Lakewood (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Charity Day

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k) + company match

Job summary

NW Sports Physical Therapy in Lakewood, WA, a brand partner of Upstream Rehabilitation, is seeking a Full Time Patient Care Coordinator to join our team. This entry-level office role focuses on smooth clinic operations and excellent customer service.

The PCC-I supports the Clinic Director to execute efficient procedures, handle patient intake, and maintain a welcoming front office. Candidates should be ready to multitask, learn, and contribute to a patient-centered atmosphere.

Qualifications

• High School Diploma or equivalent.
• Communication skills – must relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• As a member of a team, must possess efficient time management and presentation skills.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Verify insurance coverage for patients and collect payments.
• Create an inviting clinic atmosphere and ensure great customer experience.
• Make all welcome calls and monitor arrival rate to improve patient experience.
• Manage schedule, document routing, deposits, and non-clinical documentation.
• Attend required training with Territory Field Trainers and complete compliance training.

Skills

Customer service

Multitasking

Communication

Time management

Education

High School Diploma

Job description

NW Sports Physical Therapy in Lakewood, WA, a brand partner of Upstream Rehabilitation, is seeking a Full Time Patient Care Coordinator to join our team. This entry-level office role focuses on smooth clinic operations and excellent customer service.

The PCC-I supports the Clinic Director to execute efficient procedures, handle patient intake, and maintain a welcoming front office. Candidates should be ready to multitask, learn, and contribute to a patient-centered atmosphere.