Patient Experience Front Desk Coordinator

Florida Digestive Health Specialists, LLP; Brandon (FL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Paid holidays

Positive work environment

Job summary

Florida Digestive Health Specialists, LLP, a leading gastroenterology practice with 30 locations across Florida, is seeking a Front Desk Coordinator to support patient care and front desk operations.

You will greet patients, manage paperwork and scheduling, verify insurance, collect copays, and maintain accurate records while upholding HIPAA and delivering compassionate service in a team environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office or healthcare setting preferred.
• Excellent verbal and written communication skills with patients and healthcare professionals.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Empathetic and compassionate demeanor with professional conduct.
• Proficiency in scheduling software and EMR systems.

Responsibilities

• Greet patients and visitors with a warm, welcoming demeanor.
• Ensure completion of patient paperwork, sign-in, and scheduling of patients.
• Answer calls, take messages, and redirect as necessary.
• Manage email requests and incoming faxes.
• Schedule appointments and surgical procedures.
• Verify insurance information and process patient balances.
• Maintain accurate patient records and HIPAA compliance.
• Communicate effectively with patients, staff, and providers.

Skills

Patient service

Communication

Multitasking

EMR proficiency

Education

High school diploma or equivalent

Tools

Scheduling software

EMR systems

Job description

Florida Digestive Health Specialists, LLP, a leading gastroenterology practice with 30 locations across Florida, is seeking a Front Desk Coordinator to support patient care and front desk operations.

You will greet patients, manage paperwork and scheduling, verify insurance, collect copays, and maintain accurate records while upholding HIPAA and delivering compassionate service in a team environment.