Patient Experience Food and Nutrition Manager

HCA Healthcare, Inc.; Plano (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) Plan with match

Tuition assistance

Job summary

Medical City Plano, part of HCA Healthcare, is seeking a Hospitality Manager, Patient Experience to oversee daily Patient Services operations in support of patient and staff satisfaction. The role leads a Food and Nutrition Services team and ensures HACCP compliance and regulatory standards.

You’ll manage tray delivery, liaise with IT&S for on-site systems, and drive performance improvement initiatives while supporting hospital committees and staff development programs.

Qualifications

• Bachelor's degree in Nutrition or Dietetics preferred.
• Minimum of three years supervisory/management experience in healthcare setting required.
• Minimum of two years healthcare Clinical Nutrition experience preferred.
• Food Protection Management Certification (ServeSafe, NRFSP, Always Food Safe, etc.)
• Registered Dietitian (RD) or Licensed Dietitian (LD) preferred, or CDM preferred

Responsibilities

• Oversee daily operations of Patient Services to ensure patient and employee satisfaction, safety, and HACCP compliance.
• Manage the patient tray delivery system and coordination of daily floor stock delivery.
• Monitor costs and provide financial reports as needed.
• Coordinate performance improvement and quality control programs for Food and Nutrition Services.
• Hire, train, coach and counsel staff in accordance with hospital HR policies.
• Ensure timely completion of required documentation and regulatory compliance.
• Participate on hospital committees and liaise with IT&S department and on-site systems.
• Promote staff development and education activities and preceptor coordination for interns.

Skills

Supervisory experience

Healthcare leadership

HACCP compliance

Nutrition knowledge

Staff development

Education

Bachelor's degree in Nutrition or Dietetics

Registered Dietitian (RD) or Licensed Dietitian (LD) preferred

Certified Dietary Manager (CDM) preferred

Job description

Do you want to join an organization that invests in you as a(an) Patient Services Food and Nutrition Manager? At Medical City Plano, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Hospitality Manager, Patient Experience is responsible for the daily operations of Patient Services to ensure both patient and employee satisfaction, safety, and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.

Major Responsibilities:

• Responsible for the daily operations of Patient Services to ensure both patient and employee satisfaction, safety, and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.
• Responsible for overall operation and management of the patient tray delivery system.
• Responsible for coordination of daily floor stock delivery. Monitors costs and provides financial reports as needed.
• Coordinates and implements performance improvement and quality control programs for Food and Nutrition Services.
• Responsible for interviewing, hiring, training, coaching and counseling of staff in accordance with hospital HR policies.
• Responsible for ensuring all required documentation is completed in a timely manner.
• Responsible for ensuring compliance with HACCP guidelines and regulatory standards such as TJC, CMS, etc.
• Participates on hospital committees
• Oversees Patient Computer system, is on-site administrator and liaison with IT&S department.
• Oversees Department temperature monitoring system.
• Acts as a resource and/or expert in food and nutrition information
• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Maintains a patient-first philosophy and engages in service recovery when necessary
• Provides education support for staff, ensures necessary certifications are maintained.
• Coordinates facility preceptors for Dietetic Interns.
• Coordinates and/or performs a variety of staff development functions to include but not limited to: department specific needs assessment, development of goals and objectives, implementation methods, evaluation measures and instruction of education activities
• Attend Leadership development seminars, WebEx, conferences as available.
• Complete identified leadership development training in HealthStream
• Performs other duties as assigned.
• Practices and adheres to the "Code of Conduct" and "Mission and Value Statement".

What qualifications you will need:

• High School Diploma or GED Required
• Bachelors degree in Nutrition or Dietetics Preferred
• Minimum of three years supervisory/management experience in healthcare setting Required
• Minimum of two years healthcare Clinical Nutrition experience Preferred
• Food Protection Management Certification (ServeSafe, NRFSP, Always Food Safe, Above Training, 360 Training, Prometric, etc.)
• Registered Dietician (RD) or Licensed Dietician (LD) preferred, or Certified Dietary Manager (CDM) preferred

Benefits

Medical City Plano, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

HealthTrust Supply Chain is a critical part of HCA Healthcare's strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Learn more about Employee Benefits

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.