Patient Experience & Family Advocate

Partner's Healthcare; Boston (MA); Hybrid; USD 58,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits

Hybrid work location

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Patient Relations/Advocacy professional to promote positive patient experiences, address concerns, and ensure that patient and family feedback is resolved through patient-centered care and exceptional customer service.

You will be the primary point of contact for patients and families, provide emotional support, advocate for patients' rights, mediate complaints, collect and analyze feedback, and educate patients about hospital policies and

Qualifications

• Bachelor's degree preferred in Healthcare Management, Social Work, or related field.
• 2-3 years of patient relations/advocacy experience required.
• Knowledge of patient rights, healthcare regulations, and quality improvement principles.

Responsibilities

• Serve as the primary point of contact for patients and families, addressing inquiries, concerns, and feedback.
• Provide emotional support and guidance to patients and families during challenging situations.
• Advocate for patients' rights, ensuring their voices are heard in care decisions.
• Mediate and resolve patient and family concerns or complaints promptly and with empathy.
• Gather and analyze patient feedback and satisfaction data to identify areas for improvement in patient care and services.
• Educate patients and families about hospital policies, procedures, and resources to facilitate understanding and engagement in care.

Skills

Patient relations

Advocacy

Communication

Confidentiality

Education

Bachelor's degree in Healthcare Management or Social Work or related field

Job description

The Brigham and Women's Hospital, Inc. is seeking a Patient Relations/Advocacy professional to promote positive patient experiences, address concerns, and ensure that patient and family feedback is resolved through patient-centered care and exceptional customer service.

You will be the primary point of contact for patients and families, provide emotional support, advocate for patients' rights, mediate complaints, collect and analyze feedback, and educate patients about hospital policies and