Patient Experience Coordinator - Medical Front Desk

GastroIntestinal Associates, SC; Stevens Point (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

GastroIntestinal Associates, SC is seeking a full-time Medical Receptionist to join our on-site team. You will warmly welcome patients, manage check-ins, handle phone inquiries, coordinate appointments, and track referrals while maintaining patient confidentiality and accurate records in our EMR and practice management systems.

Occasional coverage at Wisconsin Rapids & Wausau offices may be required. Candidates should have 1–2 years of medical office experience and a HS diploma, with healthcare

Qualifications

• Minimum 1–2 years of medical office reception experience.
• High school diploma or equivalent required; healthcare office certification preferred.
• Knowledge of medical terminology is essential.

Responsibilities

• Greet patients and guests in a friendly, professional manner and assist staff.
• Complete patient check-in, verify demographics and insurance information.
• Collect co-pays and issue receipts during check-in.
• Answer phones promptly and schedule appointments across GI Associates offices.
• Process referrals and load patient data in the practice management and EMR systems.
• Maintain confidentiality and secure cash drawer daily.
• Support Endoscopy Center tasks and prep as needed.
• Keep reception area clean and organized.

Skills

Phone etiquette

Customer service

Medical terminology

EMR software

Microsoft Office

Education

High school diploma

Healthcare office certification (preferred)

Tools

EMR system

Practice Management software

Microsoft Word

Microsoft Excel

Job description

GastroIntestinal Associates, SC is seeking a full-time Medical Receptionist to join our on-site team. You will warmly welcome patients, manage check-ins, handle phone inquiries, coordinate appointments, and track referrals while maintaining patient confidentiality and accurate records in our EMR and practice management systems.

Occasional coverage at Wisconsin Rapids & Wausau offices may be required. Candidates should have 1–2 years of medical office experience and a HS diploma, with healthcare