Patient Experience Coordinator - Front Office

Socket.dev; Milford (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact and handle essential front desk duties in a clinical office setting. You will greet patients, manage check-in/out, handle calls, verify insurances, and process payments while maintaining a high level of professionalism.

This role requires excellent customer service, strong communication, and the ability to work efficiently in a fast-paced environment with HIPAA compliance and basic MS Office skills.

Qualifications

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent education/experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones (external and internal) and assure prompt, courteous service.
• Practice urgency at all times with consideration to patient and doctor schedules.
• Double check insurance authorizations to ensure completion and accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and communicate to maximize efficiency and service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning as assigned by the manager.

Skills

Customer service

Professionalism

Communication

Time management

Education

High school diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact and handle essential front desk duties in a clinical office setting. You will greet patients, manage check-in/out, handle calls, verify insurances, and process payments while maintaining a high level of professionalism.

This role requires excellent customer service, strong communication, and the ability to work efficiently in a fast-paced environment with HIPAA compliance and basic MS Office skills.