Patient Experience Coordinator: Front Desk & Scheduling

CarolinaEast Health System; New Bern (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CarolinaEast Health System in North Carolina seeks a Patient Service Representative to greet, instruct, direct, answer phones, and schedule patients. The role acts as a liaison between patients and medical support staff, ensuring smooth patient flow and exemplary service.

The candidate should have a high school diploma or GED and preferably prior experience in a healthcare clinic or customer service. Knowledge of medical terminology is a plus, and a commitment to CarolinaEast Standards of

Qualifications

• High school diploma or GED required.
• Experience in healthcare clinic or customer service preferred.

Responsibilities

• Greet, instruct, direct, answer phones, and schedule patients.
• Serve as liaison between patient and medical support staff.

Skills

Customer service

Phone etiquette

Education

High school diploma or GED

Job description

CarolinaEast Health System in North Carolina seeks a Patient Service Representative to greet, instruct, direct, answer phones, and schedule patients. The role acts as a liaison between patients and medical support staff, ensuring smooth patient flow and exemplary service.

The candidate should have a high school diploma or GED and preferably prior experience in a healthcare clinic or customer service. Knowledge of medical terminology is a plus, and a commitment to CarolinaEast Standards of