Patient Experience Coordinator | Front Desk & Care Liaison

Providence; Medford (OR); On-site; USD 25,000 - 30,000; Full time

Job summary

Providence Medical Group South in Medford, OR is seeking a Patient Care Coordinator to serve as the first point of contact, delivering exceptional service to patients and visitors in person or by phone while liaising between patients and providers throughout the administrative flow.

The role covers front and back-office duties with increasing independence and proficiency, supporting routine healthcare services to promote smooth clinic operations for Providence patients and their families.

Qualifications

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Deliver excellent customer service to patients and visitors in person or by phone.
• Act as liaison between patients and providers throughout the administrative flow.
• Perform core front and back-office duties with increasing independence and proficiency to support clinic operations.

Skills

Customer service

EMR experience

Tools

EMR system

Job description

Providence Medical Group South in Medford, OR is seeking a Patient Care Coordinator to serve as the first point of contact, delivering exceptional service to patients and visitors in person or by phone while liaising between patients and providers throughout the administrative flow.

The role covers front and back-office duties with increasing independence and proficiency, supporting routine healthcare services to promote smooth clinic operations for Providence patients and their families.