Patient Experience Coordinator (Front Desk)

Max Dental Club LLC; Queen Creek (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free membership to Max Dental Club

Job summary

Max Dental Club LLC in Queen Creek, Arizona is seeking a Patient Experience Coordinator for our in-person, front-desk role. You’ll be the first impression, greet patients, manage scheduling, verify insurance, collect payments, and keep the lobby welcoming while supporting the team to run on time.

We value reliability, clear communication, and a friendly approach. The position offers competitive pay, bonuses based on performance, and a free membership to Max Dental Club.

Qualifications

• 1+ year of front desk experience in dental, medical, or hospitality.
• Proficiency with dental software such as Open Dental or Dentrix preferred.
• Strong multitasking and communication in fast-paced environments.

Responsibilities

• Greet patients and manage the front desk experience.
• Answer calls, emails, and texts quickly and professionally.
• Schedule, confirm, and cancel appointments; keep calendars full.
• Verify insurance and explain benefits to patients.
• Collect payments and explain treatment costs clearly.
• Maintain a welcoming lobby and check-out desk.
• Support marketing and gather patient reviews and referrals.
• Collaborate with Office Manager and clinical team to stay on schedule.

Skills

Excellent communication

Multitasking

People person

Sensitive data handling

Reliability & punctuality

Tools

Open Dental / Dentrix

Job description

Patient Experience Coordinator (Front Desk)

You’re the first impression and the steady heartbeat of Max Dental Club. This role blends hospitality, organization, and a touch of humor to create a front office experience that makes patients say, “Whoa, that was actually… kinda fun?”

Full-Time | In-Person |

Queen Creek, Arizona

Responsibilities:

• Greet every patient like they’re your favorite person
• Answer phone calls, emails, and texts with speed and professionalism
• Manage appointment scheduling, confirmations, and cancellations
• Maintain a full, productive schedule for providers
• Verify insurance coverage and help patients understand their benefits
• Collect payments and explain treatment costs with clarity
• Maintain a clean, welcoming front lobby and check-out desk
• Track new patient leads and support our membership program
• Support marketing efforts by encouraging reviews, social posts, or referrals
• Collaborate daily with the Office Manager and clinical team to run on-time

Requirements:

• 1+ year of experience in a dental, medical, or hospitality front desk
• Dental software knowledge (Open Dental, Dentrix, or similar) preferred
• Able to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• People person who loves making others feel at ease
• Comfortable with handling sensitive financial and personal data
• Must be highly reliable, punctual, and team-oriented
• Competitive pay and performance-based bonuses
• Free membership to Max Dental Club
• Opportunity to grow with an office that’s doing things differently