Patient Experience Coordinator

Carolina QuickCare; Elizabethtown (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Carolina QuickCare is seeking a Front Office Specialist to be the face of the clinic, delivering an exceptional patient experience through administrative support. You will handle front-desk duties, verify insurance, collect payments, and maintain accurate records in a fast-paced healthcare setting.

The role requires a High School diploma or GED, flexibility for evenings/weekends, strong organization, and customer service experience.

Qualifications

• High school diploma or GED required.
• Willingness to work flexible schedules including evenings, weekends, and holidays.
• Strong organizational, time management, and problem-solving skills.
• Six months of related customer service experience and/or training preferred.

Responsibilities

• Welcomes and assists patients at the reception desk; answers phones and communicates with patients, clinical staff, and Providers.
• Checks in patients and documents registration.
• Verifies insurance and other pertinent patient information.
• Collects co-pays and payments from patients.
• Enters charges and payments into the software system.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Organization

Problem-solving

Education

High School Diploma or GED

Job description

Carolina QuickCare is seeking a Front Office Specialist to be the face of the clinic, delivering an exceptional patient experience through administrative support. You will handle front-desk duties, verify insurance, collect payments, and maintain accurate records in a fast-paced healthcare setting.

The role requires a High School diploma or GED, flexibility for evenings/weekends, strong organization, and customer service experience.