Patient Experience Coordinator — Day Shift, Free Parking

MUSC Health; Mount Pleasant (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

MUSC Health East Cooper Medical Pavilion in Mount Pleasant, SC seeks an Employee in a day shift to greet and assist patients, schedule visits, and manage registrations. This on-site role supports 40 hours per week with no evenings or weekends, offering patient‑centered service in a fast-paced clinic environment.

Responsibilities include collecting demographics, verifying insurance, and handling payments while maintaining confidentiality and excellent customer service, contributing to a smooth,

Qualifications

• High school diploma or GED.
• One year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Hospital information systems

Word processing

Education

High school diploma or GED

Tools

Hospital information systems

Word processing

Job description

MUSC Health East Cooper Medical Pavilion in Mount Pleasant, SC seeks an Employee in a day shift to greet and assist patients, schedule visits, and manage registrations. This on-site role supports 40 hours per week with no evenings or weekends, offering patient‑centered service in a fast-paced clinic environment.

Responsibilities include collecting demographics, verifying insurance, and handling payments while maintaining confidentiality and excellent customer service, contributing to a smooth,