Patient Experience Coordinator

Tampa General Hospital; Tampa (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Tampa General Hospital is seeking a Patient Experience Coordinator to serve as a subject matter expert and internal consultant. You will partner with clinical and leadership teams to design local and organization-wide service excellence initiatives and to drive world-class patient experiences.

Responsibilities include collaborating with quality, safety, and infection prevention, analyzing patient experience data, and delivering workshops on communication and trust recovery.

Qualifications

• Bachelor's Degree in a related field is required.
• Minimum three (3) years in patient experience or related field with healthcare experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Partner with leaders to develop service excellence programs.
• Meet with unit leadership to build relationships and awareness.
• Analyze patient experience data and recommend improvements.
• Tailor strategies to empower local leaders.
• Facilitate patient experience workshops and training.
• Collaborate with quality, safety, and infection prevention teams.
• Develop recommendations and success plans with leaders.

Skills

Patient experience

Quality improvement

Data analysis

Stakeholder management

Education

Bachelor's Degree

Job description

Job Description - Patient Experience Coordinator (260003BB)

Job Description

Patient Experience Coordinator - ( 260003BB )

Description

The Patient Experience Coordinator serves as an internal consultant to ensure the delivery of a world-class experience for patients and families throughout the organization. Serves as a patient experience subject matter expert, providing recommendations and support to leaders and their teams. Responsible for performing job duties in accordance with the shared purpose, vision and values of Tampa General Hospital.

Essential Functions:

• Spends the majority of time partnering closely with clinical, service line/institute and system leadership to develop local and organization-wide service excellence programs to improve patient experience.
• Regularly visits/meets with unit/department leadership to cultivate relationships and develop situational awareness.
• Reviews and analyzes data from a variety of sources related to patient experience and makes recommendations to leaders to improve performance.
• Tailors strategies and recommendations to empower local leaders and strengthen sustainable, world-class experiences.
• Facilitates experiential group classes and workshops regarding patient experience, data acquisition and analysis, communication skills, trust recovery and/or patient and family centered care.
• Collaborates with all aspects of quality, including patient safety and infection prevention, to align and reinforce best practices.
• In consultation with leaders, collaboratively develops recommendations and success plans for improving the patient experience.

Qualifications

• Bachelor's Degree in Nursing, Communications, Psychology, Healthcare Administration, and/or other related field.
• Minimum three (3) years of work experience in patient experience, patient relations, process improvement, quality improvement, customer service or other related field with a minimum of one (1) of those years in a healthcare industry related organization.
• An equivalent combination of education and years of experience may be considered.

Primary Location

Tampa

Work Locations

TGH Main Campus 1 Tampa General Circle Tampa 33601

Eligible for Remote Work : On Site

Job

Organization

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday