Patient Experience Coordinator

UPMC; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Job summary

UPMC is hiring a Full-Time Patient Services Representative to support the Heart and Vascular Institute at St. Margaret. The role includes greeting patients, guiding self-check-in, collecting copayments, and updating demographics and insurance at checkout.

Responsibilities also involve scheduling follow-ups, directing patients to financial advocacy resources, and promoting the MyUPMC portal. Requires high school diploma and strong customer service skills.

Qualifications

• Customer service excellence and ability to assist patients and families.
• Strong computer and typing skills for registration and payments.
• Familiarity with MyUPMC portal and patient education.
• Experience with biometrics or patient check-in processes is a plus.

Responsibilities

• Greet patients and check them in using self-arrival tech or desk check-in.
• Collect copayments and patient payments at the point of service.
• Verify and update patient registration and insurance information.
• Schedule follow-up appointments and ancillary services as needed.
• Guide patients on the MyUPMC portal and assist with registration.
• Triage phone calls and support clinical staff as needed.
• Explain financial responsibilities and assist with navigator resources.
• Maintain HIPAA compliance and protect patient information.

Skills

Customer service

Typing skills

MyUPMC portal

Biometrics enrollment

Medical terminology

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

UPMC is hiring a Full-Time Patient Services Representative to support the Heart and Vascular Institute at St. Margaret. The role includes greeting patients, guiding self-check-in, collecting copayments, and updating demographics and insurance at checkout.

Responsibilities also involve scheduling follow-ups, directing patients to financial advocacy resources, and promoting the MyUPMC portal. Requires high school diploma and strong customer service skills.