Patient Experience Coordinator

AMEN CLINICS, INC., A MEDICAL CORPORATION; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Amen Clinics is seeking a Patient Care Coordinator to assist the Clinic Director and psychiatrists with administrative and operational tasks, ensuring each patient has a smooth, professional experience. You will support the assigned doctor, manage patient communications, and uphold HIPAA privacy standards.

The role emphasizes strong customer service, timely scheduling, and accurate record-keeping to maintain efficient clinic operations and positive patient outcomes.

Qualifications

• High School Diploma required; college coursework, Medical Assistant Certificate or Associate's Degree preferred.
• Minimum 2 years of professional experience in a clinic or medical practice.

Responsibilities

• Greets, checks-in and checks-out patients.
• Handles new and existing patient inquiries.
• Maintains accurate EMR records and correspondence in the EMR system.

Skills

Customer service

Communication skills

Phone etiquette

Organizational skills

Time management

Teamwork

Confidentiality

Problem solving

Education

High School Diploma

Medical Assistant Certificate

Associate's Degree

Tools

EMR system

MS Office

Typing / computer skills

Job description

Amen Clinics is seeking a Patient Care Coordinator to assist the Clinic Director and psychiatrists with administrative and operational tasks, ensuring each patient has a smooth, professional experience. You will support the assigned doctor, manage patient communications, and uphold HIPAA privacy standards.

The role emphasizes strong customer service, timely scheduling, and accurate record-keeping to maintain efficient clinic operations and positive patient outcomes.