Patient Experience Coordinator

AtlantiCare; New Jersey; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Prescription Drug, Dental & V

Retirement Plan

Disability Insurance

Life Insurance

Tuition Reimbursement

FSAs

Wellness Programs

Voluntary Benefits

Job summary

AtlantiCare is seeking a Patient Experience Coordinator to develop and implement customer experience policies and standards system-wide. You will report trends to departments and help drive performance improvements while building strong relationships with patients, communities and staff to meet expectations.

You will educate staff on patient-centered care concepts and collaborate with teams to operationalize initiatives that align with organizational goals and values.

Qualifications

• Bachelor’s Degree in related field is required. In lieu of degree, the minimum education of a High School Diploma or equivalent, and 5-10 years of experience in customer experience is required.
• Strong communication and organizational skills to coordinate plan development and implementation.

Responsibilities

• Develop and implement policies, practices and standards that support established customer experience goals across the system.
• Report customer experience data and trends to supported departments and assist with performance improvement efforts.
• Build and maintain strong relationships with internal and external customers and community groups to assess patient needs, concerns and expectations.
• Develop and implement an effective customer experience plan that establishes standards for patient centered care.
• Provide education and training for staff on customer experience issues and standards.
• Collaborate on organizational teams to integrate patient centered care concepts and operationalize initiatives.

Skills

Communication skills

Organizational skills

Education

Bachelor’s Degree in related field

High School Diploma or equivalent

Job description

• Bachelor’s Degree in related field is required. In lieu of degree, the minimum education of a High School Diploma or equivalent, and 5-10 years of experience in customer experience is required.
• Well-developed communication and organizational skills required to effectively coordinate plan development and implementation.

Minimum Qualifications

• Bachelor’s Degree in related field is required. In lieu of degree, the minimum education of a High School Diploma or equivalent, and 5-10 years of experience in customer experience is required.
• Well-developed communication and organizational skills required to effectively coordinate plan development and implementation.

JOB DESCRIPTION

• Bachelor’s Degree in related field is required. In lieu of degree, the minimum education of a High School Diploma or equivalent, and 5-10 years of experience in customer experience is required.
• Well-developed communication and organizational skills required to effectively coordinate plan development and implementation.

Position Summary

The PatientExperience Coordinator is responsible for developing and implementing policies, practices and standards that support established customer experience goals for integration across the system. This position also reports customer experience data and trends to supported departments and assists with performance improvement efforts.

The PatientExperience Coordinator builds and maintains strong relationships with internal and external customers and community groups to assess patient needs, concerns and expectations.This position develops and implements an effective customer experience plan that clearly establishes standards for the delivery of patient centered care to a diverse population. The PatientExperience Coordinator monitors progress towards customer service goals and makes recommendations for continuous improvement.It is the responsibility of this position to provide education and training for all staff on customer experience issues and standards.

The PatientExperience Coordinator reports to the Director of PatientExperience to establish and deploy best practices across the system. The PatientExperience Coordinator ensures uniformity across AtlantiCare sites and provides feedback for improvement.

This position collaborates on organizational teams to integrate patient centered care concepts and operationalize initiatives.

This position supports organizational goals by providing quality customer experience, serving as a role model for patient centered care, participating in performance improvement efforts and demonstrating a commitment to the organizational mission, vision and values.

Qualifications

EDUCATION: Bachelor’s Degree in related field is required. In lieu of degree, the minimum education of a High School Diploma or equivalent, and 5-10 years of experience in customer experience is required.

License/Certification

EXPERIENCE: Well developed communication and organizational skills required to effectively coordinate plan development and implementation. Strong working knowledge of publicly reported customer experience data preferred. Keen sense of customer focus required. Patient centered care education and training preferred.

PERFORMANCE EXPECTATIONS

Exhibits the competencies related to environment of care, infection control, safety, performance improvement, and organizational values as listed on the Performance Evaluation/Competency Checklist.

Demonstrates the ability to perform the department specific competencies as listed on the Performance Evaluation/Competency Checklist.

Meets mutually agreed upon goals and objectives established annually with the Director of Customer Experience

WORK ENVIRONMENT

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury.

The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP

This position reports to Director of PatientExperience.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

About Us

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer