Patient Experience Coordinator

Rockclifforalsurgery; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

Generous PTO accrual

Job summary

Rockclifforalsurgery in Charlotte, NC, seeks a patient care coordinator to enhance the patient experience by managing appointments and insurance verifications. The role requires strong customer service skills and proficiency with EMR and computer programs.

The ideal candidate will have a high school diploma, prior experience in medical or dental offices, and excellent communication abilities. The position offers competitive benefits including 401k and paid holidays.

Qualifications

• Prior experience in a medical or dental office is required.
• Comfort with EMR systems and software programs is necessary.
• 2+ years in patient care coordination is preferred.

Responsibilities

• Provide outstanding customer service to patients.
• Manage appointment scheduling and confirmations.
• Coordinate patient insurance information and benefits verification.

Skills

Customer service orientation

Computer skills (Microsoft Office)

Quick learning of software

Education

High school diploma or equivalent

Associates or Bachelor's degree in healthcare administration

Job description

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world‑class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

Continue your career in a role that allows you to ensure all patients’ needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office