Patient Experience & Conversion Specialist

West Coast Dental Administrative Services Llc; Rancho Cucamonga (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

West Coast Dental Administrative Services Llc is seeking a Patient Ambassador in Rancho Cucamonga, CA to drive case acceptance and deliver an exceptional patient experience. The role blends sales, hospitality, and patient education to support office growth and patient care.

The ideal candidate has 1–3+ years in sales, customer service, or patient-facing roles, with strong communication and rapport-building skills. This is a full-time, on-site position in a fast-paced dental practice.

Qualifications

• 1–3+ years of sales, customer service or patient-facing experience.
• Excellent communication and active listening skills.
• Ability to build rapport and connect with patients quickly.
• Comfortable discussing financial arrangements for high-value services.

Responsibilities

• Deliver outstanding customer experience that makes patients feel welcomed and valued.
• Build strong relationships and establish trust with patients and families.
• Present and explain treatment plans in a confident, persuasive manner.
• Drive case acceptance by addressing concerns and communicating value.
• Connect with patients to improve treatment conversion.
• Follow up with unscheduled patients and re-engage opportunities.
• Discuss insurance benefits, financing options, and payment plans.
• Maintain a positive, energetic attitude in a fast-paced environment.
• Collaborate with providers and office leadership to support patient care.

Job description

West Coast Dental Administrative Services Llc is seeking a Patient Ambassador in Rancho Cucamonga, CA to drive case acceptance and deliver an exceptional patient experience. The role blends sales, hospitality, and patient education to support office growth and patient care.

The ideal candidate has 1–3+ years in sales, customer service, or patient-facing roles, with strong communication and rapport-building skills. This is a full-time, on-site position in a fast-paced dental practice.