Patient Experience & Treatment Advocate

West Coast Dental Services; Rialto (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

West Coast Dental Services is seeking a Patient Ambassador in Rialto, CA to join a fast-paced dental office. The role focuses on delivering an exceptional patient experience, building rapport with patients, and presenting treatment plans to drive case acceptance and office growth.

Responsibilities include guiding patients through insurance and payment options, following up on unscheduled cases, and collaborating with providers to support patient care.

Qualifications

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience required.
• Proven ability to build rapport and connect with customers/patients at a high level.
• Strong communication, relationship-building, and closing skills.
• Experience working in a goal-driven or performance-based environment preferred.

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable.
• Build strong relationships and establish trust quickly with patients and families.
• Present and explain treatment plans in a confident, professional, and persuasive manner.
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value.
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion.
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments.
• Discuss insurance benefits, financing options, and payment plans with confidence.
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment.
• Collaborate closely with providers and office leadership to support patient care and office goals.

Skills

Sales experience

Customer service

Rapport building

Communication

Closing skills

Goal-driven

Healthcare exposure

Tools

CRM

Job description

West Coast Dental Services is seeking a Patient Ambassador in Rialto, CA to join a fast-paced dental office. The role focuses on delivering an exceptional patient experience, building rapport with patients, and presenting treatment plans to drive case acceptance and office growth.

Responsibilities include guiding patients through insurance and payment options, following up on unscheduled cases, and collaborating with providers to support patient care.