Patient Experience Concierge (PRN) - Front Desk Pro

HCA Healthcare; Springfield (TN); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Medical benefits

401(k) match

Tuition assistance

Paid time off

Job summary

HCA Healthcare in Springfield, TN is seeking a Patient Experience Concierge (PRN) to warmly welcome patients and guests, assist with check-in, and help manage lobby flow.

You will model AIDET guidelines, answer questions, monitor wait times, and collaborate with nursing and registration staff to ensure a smooth patient experience.

Qualifications include a high school diploma or GED, hospitality or customer service background, and at least 3 years in patient access, hospital, or retail roles.

Qualifications

• High school diploma or GED preferred.
• Hospitality degree preferred.
• Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience required.
• Previous Patient Access experience preferred.

Responsibilities

• Welcome patient and family members in a professional manner; contact nursing staff for emergencies and answer questions.
• Model AIDET guidelines in all interactions with the patient and ensure staff adhere to expectations.
• Promote and demonstrate excellent customer service.
• Oversee daily activities of the front desk and lobby areas including tidiness.
• Greet patients on arrival and navigate patient flow.
• Assist with check-in process; monitor patient registration tracker.
• Perform lobby rounding to inform patients about wait times.
• Ensure lobby and waiting area is clean, safe and comfortable.
• Encourage enrollment in the Patient Portal.
• Make decisions to help a customer; escalate when needed.
• Maintain reputation through quality service at every touchpoint.
• Provide real-time patient flow updates to leadership.
• Assist in resolving patient concerns.

Skills

Customer service

Front desk operations

Patient flow navigation

Education

High school diploma or GED preferred

Hospitality degree preferred

Job description

HCA Healthcare in Springfield, TN is seeking a Patient Experience Concierge (PRN) to warmly welcome patients and guests, assist with check-in, and help manage lobby flow.

You will model AIDET guidelines, answer questions, monitor wait times, and collaborate with nursing and registration staff to ensure a smooth patient experience.

Qualifications include a high school diploma or GED, hospitality or customer service background, and at least 3 years in patient access, hospital, or retail roles.