Patient Experience Concierge - Medical Front Desk

New York Health; Ridge (NY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Insurance on day 1

Dental

Vision

Life Insurance

Short- and Long-term disability

401k Plan

PTO

8 paid holidays (2 floating)

Job summary

New York Health is seeking a Medical Front Desk Receptionist - Float to support OBGYN operations across Suffolk County locations. You will greet patients, schedule appointments, process payments, and maintain accurate EMR records.

Role requires excellent communication, patient-facing experience, and ability to work within a team in a fast-paced office setting. Benefits include health coverage and PTO.

Qualifications

• Excellent oral and written communication skills.
• Ability to accept direction and work within a team concept.
• Strong customer service skills.
• 1 yr of an EMR experience-Preferred

Responsibilities

• Be responsible for the daily opening and closing procedures of the office.
• Welcome all patients and visitors by greeting them in a pleasant, professional manner.
• Assist in comforting patients and maintaining reception area.
• Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
• Collect co pays and balance total finances of the office on a daily basis.
• Assist patients with the completion of all necessary forms and documentation.
• Build and maintain patient records through the use of the practice EMR system.
• Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
• Assist with the daily distribution of quality assurance surveys and prevention screenings.
• Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
• Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
• Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
• Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.
• Maintain daily operations of the office by following standard policies and procedures.
• Perform tasks as assigned for special projects

Skills

Communication

Customer service

Teamwork

EMR experience

Education

High School diploma

Bachelor’s Degree preferred

Tools

EMR system

Job description

New York Health is seeking a Medical Front Desk Receptionist - Float to support OBGYN operations across Suffolk County locations. You will greet patients, schedule appointments, process payments, and maintain accurate EMR records.

Role requires excellent communication, patient-facing experience, and ability to work within a team in a fast-paced office setting. Benefits include health coverage and PTO.