Patient Experience Concierge – Front Office

Ageless-Men; Phoenix (AZ); On-site; USD 30,307 - 42,705; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Parental Leave

Short-term Disability

401(k)

Tuition Reimbursement

Employee Discounts

Job summary

Ageless Men's Health in Ahwatukee (Phoenix, AZ) is seeking a Patient Coordinator to own the front desk, manage patient flow, schedule appointments, verify insurance, and collect payments. This full-time position offers weekday hours and a focus on delivering concierge-level service to patients.

The role emphasizes greeting patients, handling check-in/check-out, phone coverage, and HIPAA-compliant operations while supporting clinic efficiency and retention initiatives.

Qualifications

• 1–3 years of experience in a medical office, wellness clinic, medical spa, or healthcare setting.
• Strong customer service and communication skills with a warm, outgoing personality.
• Organized, dependable, and able to manage multiple priorities in a fast-paced environment.
• Experience with insurance verification, scheduling, and medical administrative responsibilities.
• Comfortable using scheduling or EMR software.
• Experience with lead follow-up or patient outreach is a plus.
• Passion for delivering exceptional patient experiences and interest in men's health and wellness.

Responsibilities

• Serve as the first and last point of contact for every patient visit.
• Greet patients and manage check-in/check-out for scheduled and walk-in appointments.
• Answer phones, schedule appointments, and provide exceptional customer service.
• Verify insurance coverage, collect copays and payments, and maintain accurate patient information.
• Follow up on inbound leads, reactivate inactive patients, and support patient retention initiatives.
• Build strong relationships with patients by providing personalized, concierge-level service.
• Maintain an organized, welcoming lobby and front office environment.
• Support daily clinic operations while ensuring HIPAA compliance and an efficient patient experience.

Skills

Customer Service

Scheduling

Communication

Organization

HIPAA Compliance

Lead Follow-up

Patient Outreach

Insurance Verification

Tools

EMR Systems

Job description

Ageless Men's Health in Ahwatukee (Phoenix, AZ) is seeking a Patient Coordinator to own the front desk, manage patient flow, schedule appointments, verify insurance, and collect payments. This full-time position offers weekday hours and a focus on delivering concierge-level service to patients.

The role emphasizes greeting patients, handling check-in/check-out, phone coverage, and HIPAA-compliant operations while supporting clinic efficiency and retention initiatives.