Patient Coordinator

Ageless Men's Health; Phoenix (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

No nights or weekends

Health insurance

PTO and parental leave

Short-term disability

Tuition reimbursement

Employee discounts

Career growth opportunities

Job summary

Ageless Men’s Health, Ahwatukee location, is hiring a Patient Coordinator to manage the front desk, schedule appointments, verify insurance, collect payments, and deliver concierge-level service to patients. This full-time role emphasizes a friendly, professional patient experience in a fast-paced clinic setting.

You’ll greet patients, handle check-in/check-out, answer phones, and coordinate with the care team to ensure smooth operations while maintaining HIPAA compliance and high satisfaction.

Qualifications

• 1-3 years of experience in a medical office, wellness clinic, medical spa, or other healthcare setting required.
• Strong customer service and communication skills with a warm, outgoing personality.
• Organized, dependable, and able to manage multiple priorities in a fast-paced environment.
• Experience with insurance verification, scheduling, and medical administrative responsibilities.
• Comfortable using scheduling or EMR software.
• Experience with lead follow-up or patient outreach is a plus.
• Passion for delivering exceptional patient experiences and interest in men's health and wellness.

Responsibilities

• Serve as the first and last point of contact for every patient visit
• Greet patients and manage check-in/check-out for scheduled and walk-in appointments
• Answer phones, schedule appointments, and provide exceptional customer service
• Verify insurance coverage, collect copays and payments, and maintain accurate patient information
• Follow up on inbound leads, reactivate inactive patients, and support patient retention initiatives
• Build strong relationships with patients by providing personalized, concierge-level service
• Maintain an organized, welcoming lobby and front office environment
• Support daily clinic operations while ensuring HIPAA compliance and an efficient patient experience

Skills

Customer service

Communication

Organizational skills

Reliability

Tools

EMR software

Scheduling software

Insurance verification systems

Job description

Patient Coordinator – Ageless Men's Health

Location: Ahwatukee in Phoenix, AZ
Pay: $26 per hour
Schedule: Full-time, Monday-Friday, standard daytime hours (no nights or weekends). Must be available for scheduling during normal business hours.
Job Type: Full-time

Join the Nation's Leader in Men's Health

We have 90+ clinics nationwide and are seeking a Patient Coordinator for our Ahwatukee location. As the face of our clinic, you'll create exceptional experiences from the moment patients walk through the door to the time they leave. You'll own the front office by managing patient flow, scheduling appointments, verifying insurance, collecting payments, and building lasting relationships that keep patients engaged in their care.

At Ageless Men's Health, our patients visit us regularly as they invest in their health, confidence, and quality of life. As our Patient Experience Coordinator, you'll get to know patients by name, provide concierge-level service, and ensure every interaction reflects the high standards of our practice.

What We Offer

• No nights, weekends, or on-call shifts
• Medical, dental, and vision insurance
• Paid time off (PTO), paid parental leave, short-term disability, 401(k), tuition reimbursement, and employee discounts
• Supportive, team-oriented environment
• Career growth opportunities within a national healthcare organization

Your Responsibilities

• Serve as the first and last point of contact for every patient visit
• Greet patients and manage check-in/check-out for scheduled and walk-in appointments
• Answer phones, schedule appointments, and provide exceptional customer service
• Verify insurance coverage, collect copays and payments, and maintain accurate patient information
• Follow up on inbound leads, reactivate inactive patients, and support patient retention initiatives
• Build strong relationships with patients by providing personalized, concierge-level service
• Maintain an organized, welcoming lobby and front office environment
• Support daily clinic operations while ensuring HIPAA compliance and an efficient patient experience

Qualifications

• 1-3 years of experience in a medical office, wellness clinic, medical spa, or other healthcare setting required
• Strong customer service and communication skills with a warm, outgoing personality
• Organized, dependable, and able to manage multiple priorities in a fast-paced environment
• Experience with insurance verification, scheduling, and medical administrative responsibilities
• Comfortable using scheduling or EMR software
• Experience with lead follow-up or patient outreach is a plus
• Passion for delivering exceptional patient experiences and interest in men's health and wellness

About Ageless Men's Health

Ageless Men's Health is the national leader in Testosterone Replacement Therapy (TRT) and men's wellness. Our mission is to help men look and feel their best through safe, effective, and personalized care. We believe exceptional patient experiences begin at the front desk, where meaningful relationships and outstanding service create lasting loyalty. Be part of a fast-growing national organization that's redefining men's healthcare through connection, compassion, and innovation.
Visit Ageless Men's Health to learn more about our mission and services.

Keywords

#INDCRM
Keywords: Patient Experience Coordinator, Medical Front Office Coordinator, Patient Care Coordinator, Medical Receptionist, Concierge Healthcare, Medical Office Coordinator, Wellness Clinic, Men's Health Clinic, Testosterone Replacement Therapy (TRT), Hormone Therapy, Patient Relations, Customer Service, Insurance Verification, HIPAA Compliance, EMR Systems, Appointment Scheduling, Lead Management, Patient Retention, Payment Collection, Administrative Support.