Eye Care Patient Experience Associate

SEES Management Solutions; Tuscaloosa (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Job summary

AVP•SEES Group is seeking a reliable Patient Experience Specialist I to join our eye clinic. You will welcome clients, manage calls, and handle patient check-ins and check-outs with empathy and efficiency.

The ideal candidate has strong communication, computer literacy, and a patient-first approach, supporting a positive patient experience and accurate record keeping in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• Empathetic personality with patient-centric approach.
• Proficient computer skills and typing proficiency.
• Organized with attention to detail and ability to prioritize tasks.
• Team player who upholds standards and values.

Responsibilities

• Answer calls on a multi-line phone system and respond to inquiries.
• Register patients and verify records for accuracy and up-to-date information.
• Verify insurance information for services and procedures.
• Schedule and reschedule appointments and procedures.
• Process payments and reconcile daily cash reports.
• Complete other duties as assigned by management.

Skills

Communication

Empathy

Organizational skills

Teamwork

Computer literacy

Professionalism

Problem solving

Attention to detail

Customer service

Education

High School diploma or GED

Associate degree preferred

Tools

Typing proficiency

Job description

AVP•SEES Group is seeking a reliable Patient Experience Specialist I to join our eye clinic. You will welcome clients, manage calls, and handle patient check-ins and check-outs with empathy and efficiency.

The ideal candidate has strong communication, computer literacy, and a patient-first approach, supporting a positive patient experience and accurate record keeping in a fast-paced environment.