Patient Experience Concierge

Yale New Haven Health; New Haven (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Yale New Haven Health is seeking a Patient Experience Ambassador to welcome patients and visitors, guide them at main entrances, and provide information using a computer or tablet. You will help maintain a clean, safe, and orderly lobby while supporting the patient experience goals.

You will triage difficult situations, escalate to appropriate departments, and 'manage up' interactions to ensure high-quality service.

Qualifications

• High school graduate or equivalent required. Associate degree in hospitality, human services, social work, or like field preferred.
• Minimum of 1 year of experience in the healthcare and/or customer service industry with demonstrated problem-solving and diffusing and handling sensitive issues with minimal supervision.
• Knowledge of proper wheelchair use is preferred. Excellent communication and customer service skills, attention to detail, and physical endurance.

Responsibilities

• Provide warm and welcoming greeting to all people entering the hospital at main entrances and determine needs of patients and guests.
• Provide directory, escort, and transport services to patients and guests.
• Oversee amenities for patients and guests and ensure lobby areas are clean, safe, and well-organized.
• Cross-cover between Yale New Haven Hospital campuses as needed.

Skills

Customer service

Communication

Problem solving

Conflict handling

Physical endurance

Education

High school diploma

Associate degree preferred

Job description

Yale New Haven Health is seeking a Patient Experience Ambassador to welcome patients and visitors, guide them at main entrances, and provide information using a computer or tablet. You will help maintain a clean, safe, and orderly lobby while supporting the patient experience goals.

You will triage difficult situations, escalate to appropriate departments, and 'manage up' interactions to ensure high-quality service.