Patient Experience & Care Coordinator (PRN)

Sage; Baltimore, Northern (MD, KY); Hybrid; USD 42,000 - 64,000; Part time

Benefits offered by this job

Community-focused mission

eNPS reflects strong commitment

Nectar engagement platform

Job summary

Sage Health is seeking a PRN Patient Experience Associate / Care Coordinator in the Baltimore area to support front desk operations and coordinate patient referrals and appointments. This role ensures a warm, professional patient experience while handling insurance verification and documentation in the EHR.

The position requires strong organizational skills, friendly communication, and the ability to manage multiple tasks in a busy clinic setting.

Qualifications

• Experience in a fast-paced, high-phones environment.
• Professional demeanor and communication.
• Organized and detail-oriented.
• Ability to manage competing priorities.
• Problem solving and accountability.
• Microsoft Office proficiency.

Responsibilities

• Greet patients and manage front desk check-in/out in the EHR.
• Collect co-pays and verify insurance prior to appointments.
• Answer and triage calls; schedule reminders and reschedule as needed.
• Collaborate with clinical team to support office operations and patient care.

Skills

Office Admin Experience

Communication Skills

Organized

Microsoft Office

Education

High School Diploma

Tools

MS Word

Outlook

Excel

Job description

Sage Health is seeking a PRN Patient Experience Associate / Care Coordinator in the Baltimore area to support front desk operations and coordinate patient referrals and appointments. This role ensures a warm, professional patient experience while handling insurance verification and documentation in the EHR.

The position requires strong organizational skills, friendly communication, and the ability to manage multiple tasks in a busy clinic setting.