Patient Experience & Care Coordination Specialist

Sage Health; Gulfport (MS); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Join a growing company with a mission

eNPS ranking above industry standards

Nectar engagement platform

Job summary

Sage Health is seeking a PRN Patient Experience Associate / Care Coordinator to support front desk operations and care coordination across our medical centers. The role ensures a positive patient experience while handling referrals, insurance verifications, and appointment coordination.

The ideal candidate is flexible, organized, and passionate about patient-centered care, with strong communication and administrative skills, and the ability to work across multiple centers in a market.

Qualifications

• Required: Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced environment.
• Professional demeanor and communication at all times.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving.
• Ability to take and follow through with assigned tasks and accountability.
• Experience with Microsoft Office Word, Outlook, and Excel.
• Full COVID-19 vaccination (including boosters) an essential requirement of this role; state booster requirements may apply.

Responsibilities

• Greet patients and guests; assist with check-in/check-out and EHR entry.
• Collect co-pays and verify insurance prior to appointments.
• Answer calls, triage, and schedule/ reschedule appointments.
• Maintain patient confidentiality and secure health information.
• Coordinate referrals and insurance authorizations; manage open referral reports.
• Support care coordination by coordinating with PCPs, specialists and external providers.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

Problem solving

Task management

Ability to work in fast-paced env.

Bilingual Spanish and English

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Sage Health is seeking a PRN Patient Experience Associate / Care Coordinator to support front desk operations and care coordination across our medical centers. The role ensures a positive patient experience while handling referrals, insurance verifications, and appointment coordination.

The ideal candidate is flexible, organized, and passionate about patient-centered care, with strong communication and administrative skills, and the ability to work across multiple centers in a market.