Patient Experience & Care Coordination Manager

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

UT Southwestern Medical Center seeks an experienced nursing leader to collaborate with clinical teams and executives to advance a patient-centric culture across the continuum of care. This role partners with staff and leaders to enhance the patient and community experience and to ensure exceptional service across UT Southwestern.

The position requires 3 years in healthcare leadership and a current Texas RN license (or BNE Compact State).

Qualifications

• Bachelor's Degree in nursing or appropriate field.
• 3 years of experience in healthcare leadership.
• Current Texas RN license or BNE Compact State upon hire.

Responsibilities

• Promote a patient-centric culture across UT Southwestern continuum of care.
• Collaborate with clinical teams and leaders to improve patient experience.
• Partner with PAO, Risk Management, and PLS to address patient issues.
• Coach staff and respond to patient complaints in collaboration with leadership.
• Assist with admissions planning and rounding on patients as assigned.
• Demonstrate compassion and professionalism with patients and visitors.
• Access patient records for review and investigational purposes.
• Support visitors, events, and tours scheduled at the University Hospital.

Skills

Leadership

Education

Bachelor's degree in nursing or appropriate field

Master's degree

Job description

UT Southwestern Medical Center seeks an experienced nursing leader to collaborate with clinical teams and executives to advance a patient-centric culture across the continuum of care. This role partners with staff and leaders to enhance the patient and community experience and to ensure exceptional service across UT Southwestern.

The position requires 3 years in healthcare leadership and a current Texas RN license (or BNE Compact State).