Manager Service Coordination (RN)

UT Southwestern Medical Center; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PPO medical plan, available day one

Paid Time Off, available day one

Tuition Reimbursement

Wellness programs

Job summary

UT Southwestern Medical Center is seeking a healthcare professional to promote a patient-centric culture at UTSW. The role involves collaborating with clinical teams to enhance patient experience and ensure exceptional customer service throughout the continuum of care.

With a Bachelor's Degree in nursing, 3 years of healthcare leadership experience, and an RN license required, candidates can expect a comprehensive benefits package including healthcare, paid time off, and tuition reimbursement. Join our team to make a significant impact every day.

Qualifications

• 3 years of experience in healthcare leadership.
• Licensed Registered Nurse (RN) – Current Texas (or BNE Compact State) upon hire.

Responsibilities

• Promote a patient-centric culture across the UTSW continuum of care.
• Enhance patient experience through innovative recommendations.
• Serve as a liaison to various patient services.
• Interact with and advocate for patients and families.
• Assist with patient admissions and rounding as assigned.

Skills

Healthcare leadership experience

Patient advocacy

Customer service skills

Education

Bachelor's Degree in nursing or an appropriate field

Master's Degree

Job description

WHY UT SOUTHWESTERN

With over 75 years of excellence in Dallas‑Fort Worth, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wages, merit increases, and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Job Summary

This position collaborates with the clinical team, staff, and leaders to promote a patient‑centric culture across the continuum of care at UTSW, aligning with the organization’s mission and strategic objectives to provide a healthy environment for patients, visitors, and the community. It includes partnership with staff and leaders to achieve an integrated patient and community experience based on exceptional customer service.

Benefits

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• 100% coverage for preventive healthcare – no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

Required Qualifications

• Bachelor’s Degree in nursing or an appropriate field.
• 3 years of experience in healthcare leadership.
• Licensed Registered Nurse (RN) – Current Texas (or BNE Compact State) upon hire.

Preferred Qualifications

• Master’s Degree.

Job Duties

• Supports positive relations between patients, families, clinical team, ambulatory services, and staff by promoting a patient‑centric culture across the UTSW continuum of care.
• Creates innovative methods for enhancing the UTSW patient experience through recommending improvements that incorporate the needs of all patient populations.
• Serves as a hospital liaison to the Patient Assistance Office (PAO), Risk Management, and Patient Liaison Services (PLS).
• Demonstrates the ability to interact with and advocate for patients, families, and visitors.
• Assists with planning and facilitating patient admissions and rounding on patients as assigned.
• Leads by example, role‑modeling expected customer service behaviors and practices.
• Accesses patient medical records for review and investigational purposes.
• Demonstrates a high level of compassion, sensitivity, and professionalism when working with all patient and visitor populations.
• Assists with visitors, events, and tours scheduled at the University Hospital.
• Partners with unit and departmental leadership to respond to, coach staff, and resolve patient complaints.
• Works in collaboration with patient experience supporting committees, workgroups, and teams.
• Requires after‑hours and weekend coverage.
• Performs other duties as assigned.

Security and EEO Statement

Security

This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal‑opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Primary Location

Texas – Dallas – 5323 Harry Hines Blvd

Job Posting

June 17, 2026