Patient Experience Call Center Specialist (Hybrid)

The Urology Group; Cincinnati (OH); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

The Urology Group in Cincinnati, OH is seeking a Call Center Patient Representative to answer phones, schedule appointments, and verify insurance information.

The position is full-time with a hybrid remote option after 6 months, and NO weekends, evenings or holidays. We offer competitive pay and a comprehensive benefits package including health, dental, vision, life, HSA, paid time off, paid holidays, profit sharing, and retirement plan.

Qualifications

• High school diploma or equivalent required.
• Experience in a busy medical office preferred.
• Strong communication and confidentiality skills (HIPAA).
• Proficient with EMR and Microsoft Office.

Responsibilities

• Answer phones promptly and professionally.
• Schedule patient appointments and update demographics.
• Verify insurance information and assist in data entry.
• Resolve patient questions and concerns with empathy.
• Maintain HIPAA compliance and confidentiality.

Skills

Multitasking

Customer service

Detail-oriented

Verbal and written communication

EMR knowledge

Microsoft Office

HIPAA compliance

Education

High School Diploma

Tools

EMR systems

Microsoft Office

Job description

The Urology Group in Cincinnati, OH is seeking a Call Center Patient Representative to answer phones, schedule appointments, and verify insurance information.

The position is full-time with a hybrid remote option after 6 months, and NO weekends, evenings or holidays. We offer competitive pay and a comprehensive benefits package including health, dental, vision, life, HSA, paid time off, paid holidays, profit sharing, and retirement plan.